Terms of service

Last updated: May 23, 2026

Welcome to Artfully Decor. These Terms of Service govern your access to and use of our website, products, and services available at artfullydecor.com.

By visiting our website, placing an order, uploading a photo, approving artwork, or using any part of our services, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Returns & Refund Policy.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Artfully Decor

Artfully Decor is an online store that creates custom, personalized wall art products based on customer-submitted photos and selected design preferences.

Throughout these Terms, “Artfully Decor,” “we,” “us,” and “our” refer to Artfully Decor. “You,” “your,” and “customer” refer to any visitor, customer, or user of our website.

If you have any questions, you may contact us at:

Email: support@artfullydecor.com
Website: https://artfullydecor.com

We usually respond to customer service inquiries within 1–2 business days.

2. Our Products

Artfully Decor offers personalized and made-to-order wall art products. Our products may include custom photo-to-art prints, framed canvas artwork, portrait artwork, pet artwork, family artwork, memorial artwork, travel artwork, and other personalized decorative art products.

Each custom product is created based on the photo, style, size, frame option, personalization details, and design preferences selected by the customer.

Because our products are personalized and made to order, they are not standard ready-made products. Please review your order details carefully before completing your purchase.

3. Use of Our Website

By using our website, you agree that you will:

Use the website only for lawful purposes;
Provide accurate, complete, and current information;
Not misuse, copy, interfere with, or attempt to damage the website;
Not upload unlawful, harmful, offensive, misleading, or infringing content;
Not use our website or services for fraudulent activity.

We reserve the right to refuse service, cancel orders, restrict access, or take appropriate action if we believe these Terms have been violated.

4. Customer-Submitted Photos and Content

To create personalized artwork, you may upload or provide photos, images, text, names, design instructions, or other materials. These are referred to as “Customer Content.”

By submitting Customer Content to Artfully Decor, you confirm that:

You own the content or have permission to use it;
The content does not infringe any copyright, trademark, privacy right, publicity right, or other third-party right;
Any people shown in the submitted photo have given permission where required;
The content is not illegal, abusive, hateful, sexually explicit, exploitative, defamatory, or otherwise harmful.

You retain ownership of your submitted photos and materials. However, you grant Artfully Decor a limited license to use, edit, adapt, reproduce, and process your Customer Content only as needed to create, preview, produce, fulfill, and support your order.

We will not use your submitted photos for advertising, social media, public display, or promotional purposes unless you give us permission.

We reserve the right to refuse or cancel an order if the submitted content is inappropriate, unlawful, infringing, too low in quality, or unsuitable for production.

5. Photo Quality and Customer Responsibility

The quality of the final artwork depends partly on the quality of the photo you provide. For best results, please upload clear, high-resolution photos where the main subject is visible and not heavily blurred, cropped, dark, pixelated, or obstructed.

You are responsible for checking your uploaded photo, selected product, size, frame option, quantity, personalization details, shipping address, and contact email before placing your order.

If your photo is too low in quality, we may contact you to request a replacement photo. This may delay the order process.

6. Artwork Proofs and Approval

For many custom products, we may provide a digital artwork proof or preview before printing. This allows you to review the design before production.

When a proof is provided, you are responsible for checking the artwork carefully, including the photo, layout, style, color tone, spelling, size, orientation, and any personalization details.

Once you approve the artwork proof, your order may move into production. After approval, changes may no longer be possible because the product is made specifically for you.

If you request changes before approval, we will make reasonable efforts to revise the artwork according to your instructions. We may decline excessive revision requests, requests outside the purchased product style, or requests that require creating a completely different design.

7. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email. This means we have received your order, but it does not guarantee final acceptance.

We may refuse, cancel, or limit an order for reasons including, but not limited to:

Suspected fraud or unauthorized payment;
Inaccurate or incomplete customer information;
Unavailable product, material, or production capacity;
Pricing or product listing errors;
Inappropriate or prohibited Customer Content;
Shipping limitations;
Violation of these Terms.

If we cancel an order after payment has been collected, we will issue a refund for the canceled portion using the original payment method, unless otherwise required by law or payment processor rules.

8. Pricing and Payment

Product prices are shown on our website at the time of purchase. Prices, discounts, promotions, and product availability may change at any time without prior notice.

You agree to provide accurate billing and payment information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments are processed through third-party payment providers. We do not store full payment card details on our own systems.

Depending on your location, your order may be subject to taxes, customs duties, import fees, or other charges required by local authorities. Unless stated otherwise at checkout, customers are responsible for any such charges.

9. Production and Custom-Made Products

Our personalized products are made to order. Production generally begins after your order is placed and, where applicable, after your artwork proof is approved.

Estimated production and delivery times are provided on our website, product pages, checkout page, Shipping Policy, or customer service communications. These timeframes are estimates and may vary due to order volume, holidays, carrier delays, production issues, customs processing, weather, or other circumstances beyond our control.

Because each product is custom-made, slight differences may occur between the digital preview and the final printed product. These may include minor differences in color, brightness, contrast, cropping, texture, or print appearance due to screen settings, printing methods, materials, and product size.

Minor differences of this kind are not considered defects.

10. Shipping

We currently focus on shipping to customers in the United States and Canada.

Shipping times, costs, available countries, and delivery details are explained in our Shipping Policy and may also be shown at checkout.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If a package is returned due to an incorrect address, failed delivery attempt, refusal, or failure to collect the package, additional shipping fees may apply to reship the order.

Please review our Shipping Policy for full shipping details.

11. Cancellations and Order Changes

Because our products are personalized and made to order, cancellations and changes are time-sensitive.

If you need to cancel or change an order, contact us as soon as possible at support@artfullydecor.com.

We may be able to help only if the order has not yet entered artwork creation, proof approval, production, printing, packing, or shipping.

Once a custom order has entered production, cancellation or changes may no longer be possible.

12. Returns, Refunds, and Replacements

Because our products are custom, personalized, and made to order, we do not accept standard returns or refunds for reasons such as change of mind, buyer’s remorse, choosing the wrong photo, ordering the wrong size, or personal preference after artwork approval.

However, if your item arrives damaged, defective, incorrect, or materially different from your approved order, please contact us so we can review the issue.

We may ask for your order number, a description of the issue, clear photos of the product, and photos of the packaging if the item was damaged during shipping.

Eligible issues may be resolved through a replacement, reprint, refund, partial refund, or another appropriate solution depending on the situation.

Please review our Returns & Refund Policy for full details.

13. Product Descriptions and Images

We make reasonable efforts to display our products, colors, sizes, materials, styles, and artwork examples accurately. However, we do not guarantee that your device screen will display colors or textures exactly as they appear on the final physical product.

Product images, lifestyle photos, mockups, and sample artwork are for illustrative purposes. The final product will depend on your submitted photo, selected style, selected size, product options, and approved artwork proof.

We may update product descriptions, images, prices, options, and availability at any time.

14. Intellectual Property

All content on our website, including text, product images, graphics, logos, artwork samples, icons, page design, branding, videos, and other materials, belongs to Artfully Decor or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, display, or use our website content for commercial purposes without our prior written permission.

You may use our website only for personal, non-commercial shopping and browsing purposes, unless we provide written permission otherwise.

15. Customer Feedback and Reviews

If you submit reviews, comments, testimonials, feedback, or public content to us or through our website, you grant Artfully Decor permission to use, display, reproduce, edit, and share that content for website, customer service, marketing, or quality improvement purposes, unless prohibited by law.

We may choose not to publish or may remove content that is abusive, misleading, unlawful, spam, offensive, or unrelated to our products or services.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping carriers, analytics tools, social media platforms, apps, or external websites.

These third-party services are not owned or controlled by Artfully Decor. We are not responsible for their content, policies, security, availability, or practices.

Your use of third-party services may be governed by their own terms and privacy policies.

17. Privacy

Your use of our website and services is also governed by our Privacy Policy.

By using our website or placing an order, you agree that we may collect, use, store, and process your information as described in our Privacy Policy.

Please review our Privacy Policy for more details.

18. Website Accuracy and Availability

We try to keep our website accurate, updated, and available. However, we do not guarantee that the website will always be uninterrupted, secure, error-free, or fully up to date.

If we discover an error in pricing, product information, availability, or order details, we may correct the error, contact you for instructions, cancel the affected order, or issue a refund where appropriate.

We may update, suspend, or discontinue any part of the website, products, or services at any time.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Artfully Decor shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Our total liability for any claim related to an order shall not exceed the amount you paid for the product giving rise to the claim, unless a higher amount is required by applicable law.

20. Indemnification

You agree to indemnify and hold harmless Artfully Decor from any claims, damages, losses, liabilities, costs, or expenses arising from:

Your breach of these Terms;
Your misuse of our website or services;
Customer Content you submit;
Your violation of applicable law;
Your infringement of any third-party rights;
Fraudulent, abusive, or unauthorized activity connected to your order or account.

21. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, carrier delays, customs delays, supplier or production disruptions, public emergencies, internet or platform outages, payment processor issues, government actions, or other unexpected events.

If such an event affects your order, we will make reasonable efforts to communicate with you and provide available options.

22. Governing Law and Consumer Rights

These Terms are governed by applicable laws, except where mandatory consumer protection laws in your country or region provide you with additional rights.

Nothing in these Terms is intended to limit any mandatory legal rights that you may have as a consumer.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain effective.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, website, policies, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted means that you accept the updated Terms.

24. Contact Information

If you have questions about these Terms, your order, or our policies, please contact us:

Artfully Decor
Email: support@artfullydecor.com
Website: https://artfullydecor.com